Refund & Return Policy
Refund & Return Policy
At TUFFOO, we are committed to your satisfaction. Please read our return and refund policy carefully before making a purchase.
Return Window
We accept returns within 30 days of the delivery date. Items must be unused, in their original packaging, and in the same condition as received.
Eligible Items
- Defective or damaged products
- Items that do not match the product description
- Incorrect items shipped
Non-Eligible Items
- Items that have been installed or used
- Products damaged due to improper installation
- Items returned after 30 days of delivery
How to Request a Return
To initiate a return, please contact us at our contact page with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.).
Contact Us
If you have any questions about our return policy, please contact us.